Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Aberystwyth | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Aberystwyth collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Aberystwyth is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Aberystwyth and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

We collect the following types of personal information when you use our services:

Personal details: Name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, height, BMI, and other clinically relevant data required for safe prescribing
Payment information: Billing details processed securely through our payment provider
Order details: Prescription and delivery information, including your delivery address
Technical data: IP address, browser type, and website usage data collected via cookies

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate
To process and fulfil your orders, with delivery typically completed within 1 working day once approved by our pharmacist
To communicate with you regarding your treatment, order status, and any clinical concerns
To maintain accurate clinical records in line with GPhC standards and our legal obligations
To improve our website and services through anonymised usage analysis
To comply with legal, regulatory, and safeguarding obligations

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and where health data is involved, the provision of healthcare and the management of healthcare systems.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies may collect information such as your IP address, pages visited, and session duration.

We use strictly necessary cookies to operate the site, as well as analytical cookies to monitor performance. You may adjust your cookie preferences through your browser settings at any time. Declining non-essential cookies will not affect your ability to use our services.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Dispensing and logistics partners to fulfil and deliver your prescription orders
Payment processors who handle transactions securely on our behalf
Regulatory bodies such as the GPhC or NHS where we are legally required to report or cooperate
Your GP or other healthcare providers where clinically appropriate or required by law

All third parties are required to handle your data in accordance with UK GDPR and are only permitted to process your data for the specific purposes we have outlined.

6. Data Retention

We retain patient records for a minimum of eight years from the date of last contact in line with NHS and GPhC guidance, or longer where required by law. Payment and order data is retained for six years for accounting and legal purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers within the UK and European Economic Area.

8. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections, ask for your data to be deleted in certain circumstances, restrict or object to how we process your data, and request a portable copy of your information. To exercise any of these rights, please contact us directly and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.